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FREQUENTLY ASKED QUESTIONS


WHERE CAN I FIND YOUR STOCK LISTS?

Please see the Where to buy page

What makes the White Magic Spin Mop different from other spin mops?

The White Magic Spin Mop stands out for its unique hand-press system that allows you to control the amount of moisture in the mop. Its 360-degree spinning head ensures thorough cleaning, even in hard-to-reach areas. It’s also designed for longevity, with a sturdy build and replaceable mop heads.

WHERE DO WE DELIVER TO?

We deliver to all areas in Australia. We do deliver to PO Box and Parcel Lockers. We do not deliver to any address outside of Australia.
All deliveries must be signed for when you receive them. If you are unable or have trouble to track delivery of your item, please contact us for further assistance.

HOW MUCH IS THE DELIVERY COST?

Free shipping for anything you purchase from the White Magic eBay store.

WHERE WILL MY ORDER BE SHIPPED?

Orders will generally ship within 1-2 business days from our warehouse. 

HOW MUCH IS THE DELIVERY COST?

Standard shipping with Australia Post is a flat rate of AU$12.95 to all orders shipped with Australia. Free shipping for order over $50.

WILL I BE NOTIFIED WHEN MY ORDER HAS BEEN SHIPPED?

Yes, you will receive an email notification when your order has been shipped.

I HAVEN'T RECEIVED MY ORDER, WHEN WILL IT BE DELIVERED?

If you are unable or have trouble to track delivery of your item contact our office on 1300 306 380 or email to onlinesales@whitemagic.biz for your order delivery information.

WHAT PAYMENT METHOD DO YOU ACCEPTS?

We only accept payment via Paypal. All orders are calculated in Australian Dollars (AUD).

CAN I CANCEL MY ORDER?

You can cancel your online order provided that it has not been dispatched. Please contact us via phone on 1300 306 380 or email to info@whitemagic.biz as soon as possible. We will attempt to cancel your order without delay, however occasionally it may not be possible if your order has been dispatched (Please refer to our Returns Policy).

HOW DO I TRACK MY ORDER ONLINE?

Depends on which shipping couriers we shipped your order. Please click the shipping courier below to check tracking.

HOW TO CHOOSE THE CORRECT SPIN MOP REPLACEMENT?

We have four types of spin mop:




Foot Press



Hand Press – Red



Hand Press – White



Professional Hand Press

 

Contact Info

 1300 306 380
 info@whitemagic.biz
 22 Raynham St. Salisbury
QLD 4107 Australia